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Reopening Facts: COVID-19

Subject to Change and Reviewed Daily

Last Updated 28th May 2020


We appreciate this is a very worrying time for all and understandably Parents have many questions regarding the current global situation and how this affects their child’s education.  We hope the following FAQs will help answer your queries.


  • When is Pippa Pop-ins reopening?
    As per Government instruction, we are preparing to open the Nursery on 1st June.  If there are any changes to this, we will inform Parents.


  • Why is Pippa Pop-ins reopening?
    We are opening in accordance with Government instructions.  The Government are keen to get children back into formal education and we are looking forward to welcoming the children back to Nursery.

    The Department for Education has provided the following information on this topic.

    “The Government wants to get all children back into education as soon as the scientific advice allows because it is the best place for them to learn and we know how important it is for their wellbeing to have social interactions with their peers, carers and teachers.  Children returning to childcare settings in greater numbers will also allow more families to return to work”.  Source:


  • Where can I find information about your return to school plan and risk assessment?

    Reopening the Nursery Schools requires meticulous planning.  Further information can be found on our following website page, 
    This risk assessment will be subject to continual review and re-evaluation. 

    The Government have advised that “there is high scientific confidence that children of all ages have less severe symptoms if they contract Coronavirus (COVID-19).  Young children are less likely to become unwell if they are infected with Coronavirus (COVID-19).”  Source:


  • Do I need to send my child into Nursery week commencing 1st June?
    We appreciate that you will need to make the right decision for your family.  It is something that families may wish to continuously revaluate and update us on accordingly.  We kindly request that you do provide a little notice of when your child will come in. 

    Parents can use our form to update us on their child’s return/proposed return date.  Please click on the link below to open the form.


  • If I decide not to send my child to Pippa Pop-ins during the Summer Term, will I receive a credit for the school fees?
    Once Pippa Pop-ins reopens, the school fees will become payable.  Unfortunately, we cannot credit sessions that are not attended following this date.  We have tried to help Parents by creating flexibility with our Term Dates, but we also need to protect our staff and Nursery Schools.


  • Will the children be socially distancing?
    Keeping young children at a social distance, will not be possible.  The Department for Education has provided the following information on this topic.

    “We know that, unlike older children and adults, Early Years aged children cannot be expected to remain 2 meters apart from each other and staff.  In deciding to bring more children back to Early Years settings, the Government has taken this into account”.  Source:
  • When are you refunding/crediting the school fees due to the forced closure?
    Credits/refunds are currently being prepared and you will receive a separate update once these have been organised.  It is our intention to refund, end of Summer Term leavers by the end of June. 
  • Is Pippa Pop-ins changing their Summer Term dates?
    Yes.  The Summer Term is due to commence on 1st June and will run until Friday 14th August.

    There will be a staggered closing, to suit the dates Parents have individually chosen, i.e. Friday 24th July, Friday 31st July, Friday 7th August and Friday 14th August.



  • Are the new term dates optional?
    Our new dates are now confirmed.  Following a voting submission, Parent selected which date they wished their child to finish the end of Term.  If Parents did not submit their vote, their child’s end date was set as Friday 24th July.
  • When did you provide information about the Summer Term dates changing and did you consult with parents?
    Since 19th March we have been communicating with Parents that we were intending to change our term dates, with the Summer Term 2020 ending on Friday 14th August. 

    Information regarding these changes to our Summer Term dates were included in letters sent on 19th March, 23rd March, 3rd April and 15th May.

    Following a voting pole, we made the decision to keep all the schools open until 14th August, but with a staggered closing, to suit the dates Parents had individually chosen, i.e. 24th July, 31st July, 7th August or 14th August.


  • Can I change my mind and select a different end of term date?
    No.  We have planned our staff, looked closely at the affordability of this plan and tried to accommodate everyone’s wishes.  Every single vote was instrumental in our decision.  It may be the case that we have space during the period of 24th July – 14th August to accommodate additional children, but it will depend on ratios.  If you would like to be added to a waitlist for additional sessions between 24th July – 14th August, please do write into the office after 7th June.
  • If my child does not attend in August, will I receive a refund?
    Once Pippa Pop-ins reopens, the school fees will become payable.  Unfortunately, we cannot credit sessions that are not attended following this date.  However, Parents will only pay school fees between 1st June and the end date they voted for.
  • Will I receive a refund for sessions missed if my child is required to isolate due to having COVID-19 symptoms or if a child or teacher in their class tests positive to COVID-19?
    We will not be refunding any sessions due to sickness or isolation. 
  • Will the 14 day quarantine period affect our child, if we travel overseas?
    In accordance to Foreign and Common Wealth Office advice, we do not expect many of our families to be travelling overseas this summer.  Should anybody travel overseas and the Government imposes a 14-day quarantine period, all families would have to adhere to it.
  • My child is in Transition (final year) and is moving to their Pre-Prep School in the Autumn Term.  How will they be prepared for this?
    Pippa Pop-ins works very closely with the Pre-Prep schools the children will be attending.  We pass on records regarding the child and family, together with their updated Tapestry files.  We will be using the last few weeks of the Summer Term to make the final preparations for your child’s entry into their new school.